Rental Policy
Reservations & Down Payments
Reservations require a non-refundable down payment of a $25 credit card deposit for orders $399 and under, a 25% credit card deposit for orders $400 - $3999, and a 50% credit card deposit on orders $4000 and up.
Bad Weather Cancellation / Refund Policy
If the weather conditions are forecast to be unfavorable (greater than 50% chance of precipitation during your rental time frame), you have the option to reschedule or cancel your event 24 hours prior to delivery. Any payment(s) you have made will transfer over to the rescheduled date, or be held as a "rain check" good for 18 months.
If you opt NOT to cancel 24 hours before and wish to risk the possible bad weather, the following apply: Once we start setting up, payment is due in full and there are no refunds for any reason, even if you are unable to use the equipment due to adverse weather conditions. We reserve the right to cancel your event before or after delivery if the forecast or actual weather conditions are danger to safety, our staff, or equipment.
General Cancellation/Refund Policy
You may cancel or reschedule a rental up to 14 days prior to event date for any reason and any payments made will transfer to the rescheduled date or be held as a "rain check" for up to one year.
Refunds
Instead of refunds, we issue "rain checks" (credits) toward rescheduled or future events (subject to the cancellation policies above).
Reservations require a non-refundable down payment of a $25 credit card deposit for orders $399 and under, a 25% credit card deposit for orders $400 - $3999, and a 50% credit card deposit on orders $4000 and up.
Bad Weather Cancellation / Refund Policy
If the weather conditions are forecast to be unfavorable (greater than 50% chance of precipitation during your rental time frame), you have the option to reschedule or cancel your event 24 hours prior to delivery. Any payment(s) you have made will transfer over to the rescheduled date, or be held as a "rain check" good for 18 months.
If you opt NOT to cancel 24 hours before and wish to risk the possible bad weather, the following apply: Once we start setting up, payment is due in full and there are no refunds for any reason, even if you are unable to use the equipment due to adverse weather conditions. We reserve the right to cancel your event before or after delivery if the forecast or actual weather conditions are danger to safety, our staff, or equipment.
General Cancellation/Refund Policy
You may cancel or reschedule a rental up to 14 days prior to event date for any reason and any payments made will transfer to the rescheduled date or be held as a "rain check" for up to one year.
Refunds
Instead of refunds, we issue "rain checks" (credits) toward rescheduled or future events (subject to the cancellation policies above).